Refund policy
At La Casquette, every order is prepared with care to ensure the highest quality. Please read our policy below before placing your order.
Returns
We accept returns within 7 days of delivery for items that are:
- Unused and unworn.
- In their original condition.
- Returned with all original packaging.
To request a return, please contact us before sending your item back.
Custom & Personalised Items
Caps with custom embroidery or personalised text are made specifically for you and cannot be returned or refunded, unless the item arrives damaged, defective, or we have made an error with your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your order.
Please include:
- Your order number.
- Clear photos of the item and packaging.
- A brief description of the issue.
If approved, we will arrange a replacement or refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If eligible, you may return your item and place a new order.
Contact Us
If you have any questions regarding your order or this policy, please contact us through our website or Instagram before returning any items.